Legal Notice

Name of company

Adkins&Moss ltd T/A United-Mobility

Contact details

01482 259196

Business ID no. 15442583

VAT no.

465843851

Refund policy

Our policy is valid for 7 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 7 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

- Product is defective
- Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

hullstore@united-mobility.co.uk
660 Anlaby road, Hull, HU36UZ

This document was last updated on May 8, 2024

Online Returns Policy

Our policy is valid for 14 calendar days from the date of the receipt of goods. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the receipt of goods, we can’t, unfortunately, offer you a refund. For all non-custom products United Mobility offers a comprehensive returns policy in accordance with the Distance Selling Regulations.  Upon receipt of your order, in the unlikely event that you decide the product you have purchased is not suitable for your needs for whatever reason, you can simply return it to us within 7 days for a refund (a restocking or return to supplier charge may apply), providing the product(s) are in a re-saleable condition.  Unfortunately, we cannot refund the cost of delivery or of returning an item (unless the items are faulty).

Are Any Items Excluded From The Right Care Returns Policy?

Yes; certain items are non returnable and non refundable on grounds of hygiene. We are therefore unable to offer an exchange or refund on these products. Examples of products that are non refundable or non exchangeable include bath lifts, toilet seats, incontinence products, items that are exposed to open wounds, items that are submerged in water or liquid and items that are inserted into the body. This list is not exhaustive. Please check with us if you have any doubt as to the returns policy on an item prior to purchasing to avoid disappointment.

Do You Test Faulty Items?

Yes, we test every single return. If a returned item is found not to be faulty by our team we will return the item to you and you will be liable for the postage. Postage costs will vary depending on the size and weight of the item.

Online Refund requirements

The following criteria must be met to qualify for a refund:

The product must not be damaged

All returns will be inspected to ensure the above criteria have been met. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items Bought online

To return an online order, you must contact us first.

Returns can be mailed to: United Mobility, Hull, HU3 6UZ. You will be responsible for paying for the shipping costs regarding the items that you wish to return. We will not refund the shipping costs.

You must ensure that the goods are properly packaged so they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Bespoke items 

Unfortunately we cannot refund bespoke items built specifically for you or your home unless there is a manufacturing error or product defect.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on 04/06/2024